Refund & Return Policy
At Arafa Store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.
✅ Returns
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You can request a return within 7 days of receiving your order.
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To be eligible for a return:
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The item must be unused, undamaged, and in original packaging.
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Proof of purchase (invoice/order number) is required.
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Certain items such as personal care, hygiene products, or customized goods are non-returnable for safety reasons.
💵 Refunds
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Once we receive and inspect your returned item, we will notify you about the status of your refund.
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If approved, your refund will be processed within 5–7 business days to your original payment method.
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Shipping charges are non-refundable unless the return is due to an error from our side (wrong or defective product).
🔄 Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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For exchange requests, please contact us within 48 hours of delivery.
📍 Return Process
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Contact us at Majidnouman82@gmail.com or +971 56 799 2158 with your order details.
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Our team will arrange a courier pick-up or guide you on how to return the product.
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Once received, we will process your refund or exchange promptly.
❌ Non-Returnable Items
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Opened consumables or personal care items
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Sale/clearance items (unless defective)