Terms & Conditions

Welcome to Arafa Store. By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

1. General

  • Arafa Store is an online store based in the UAE.

  • By placing an order, you agree to these Terms & Conditions, our Shipping Policy, and Refund & Return Policy.

  • We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Pricing

  • We strive to display accurate product information and pricing.

  • Prices are subject to change without notice.

  • In case of pricing errors, we reserve the right to cancel or adjust the order with prior communication.

3. Orders & Payments

  • All orders are subject to acceptance and availability.

  • Payments must be made through the available payment methods at checkout.

  • We have the right to cancel any suspicious or fraudulent orders.

4. Shipping & Delivery

  • Orders are processed and shipped according to our Shipping Policy.

  • Delivery times are estimates and may vary due to courier delays, holidays, or unforeseen circumstances.

5. Returns & Refunds

  • Returns and refunds are handled according to our Refund & Return Policy.

  • Non-returnable items (e.g., hygiene products, clearance items) cannot be refunded.

6. Customer Responsibilities

  • Customers must provide accurate contact and delivery details.

  • Arafa Store is not responsible for failed deliveries due to incorrect information provided by the customer.

7. Limitation of Liability

  • Arafa Store shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Product usage is at the customer’s own responsibility.

8. Privacy

  • We respect your privacy. Customer information is handled according to our Privacy Policy.

9. Governing Law

  • These Terms & Conditions are governed by the laws of the United Arab Emirates (UAE).

  • Any disputes shall be resolved under UAE jurisdiction.

10. Contact Us

For any questions about these Terms & Conditions, you may contact us: